MONTHLY OPERATING OBJECTIVES SCORECARD

A monthly operating objectives scorecard (or MOOS) is a tool that leadership teams use to document the current-state health of the business. In this approach, leaders of mid-size service firms identify 7-10 metrics that they’ll grade (red, yellow or green) every month. These metrics are about the business overall, not a single department. Metrics include revenue, expenses, growth, pipeline, client experience, operations, morale and others. Most importantly, there is only one score—the team’s score. This means leadership team members are asked, every month, to come to consensus about each of these vital metrics.

Explore this idea in greater detail by clicking the links below.

eBook

Ten Strategies For Mid-Sized Professional Service Firms To Break Through To Their Next Level

Articles

Seven Reasons Most Mid-Size Service Firms Don’t Grow Very Much