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BIG IDEAS FOR LEADERS OF MID-SIZE SERVICE FIRMS

INSIGHTS YOU NEED TO REACH YOUR NEXT LEVEL

EMPLOYEE COMMUNICATION

Effective employee communication produces three important outcomes: clarity (knowing what the firm is trying to achieve) certainty (that leaders are really committed to achieving this) and confidence (that if you take action in line with these goals, you’ll be rewarded). But most leaders in mid-size service firms, in our experience, tend to underestimate the gap between what they know and what their employees know. This is why we recommend the free-flowing information model. This is about anticipating what staff need to know so they can take autonomous action in line with the goals of the business. It’s also about communicating these messages regularly to everyone in the company at the same time, typically on the same day, and giving them a chance to ask clarifying questions.

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