SERVICE OVERVIEW

IMPROVING REVENUES, PROFITS AND STABILITY THROUGH MANAGED SERVICES

What Is This Service?

Our Managed Services Development offering empowers mid-size professional service firms to stabilize revenues, break the feast or famine cycle and build predictability into economic models. The outcome, for many of our clients, has been a significant improvement in EBITDA and greater peace of mind for leaders concerning cash-flows. After working with more than 70 mid-sized service firms, those with 25-100 staff and 10-50 million in revenue, we’ve noticed three common issues that hold service firms back from achieving their full potential.

First, most successful service firms enjoy consistent levels of uptake of certain core services. They often feel that other complementary services could and should be added to the mix and that clients would benefit from these add-on services.  Yet, they have struggled historically, for a variety of reasons, to get uptake of the add-on services.  The result for these firms is that they miss out on revenue growth opportunities. 

Second, some service firms suffer from feast-or-famine cycles. At certain parts of the year, they have more business than they can handle and staff are worked to the point of exhaustion. At other times of the year, there seem to be no projects to work on at all. The result for these firms is that revenues and work-loads are highly imbalanced, which makes it very difficult to staff and grow the firm. 

Third, some successful service firms cannot seem to accurately predict what services their market will buy. This is particularly true for organizations who offer customized services that change from one engagement and client to the next. The result for these firms is that they cannot predict how their revenues will grow, how to package services to deliver the greatest value and how they should staff to meet demand. 

Our Managed Services Development service addresses all three of these issues. We have a demonstrated history of coming to deeply understand our clients’ market opportunities and ideal clients. We also are very experienced at packaging services into Managed Service Offerings that yield revenue growth, year-round load balancing and predictable staffing. 

Who Needs This Service?

Professional service firms who:

• Recognize that they have a market opportunity that they’ve never fully realized through their complete service offerings. 
• Want to maximize their revenue potential and deliver the greatest impact possible to their clients for the available budget.   
• Need to balance service delivery over the course of a year.
• Want to build predictable financial models where they know how much revenue is coming in and how they need to staff against that revenue to generate consistent profits.  

To learn more about how we deliver this service, please click on Our Approach above.

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